A robust donor management system for nonprofits

Year
2022
Role
Director of Product
Company
My Well
A robust donor management system for nonprofits

My Well is a nonprofit serving other nonprofits, processing over $800m per year in donation payments through online and point of sale products.

My role

I began as a product lead at My Well working alongside the team to create a software platform on top of their existing payment processing capabilities. After a successful launch, I became the Director of Product to scale both the team and the platform. I’ve overseen the creation of a multi-layered SAAS product serving organizations, their donors, and our internal teams. From establishing product development processes, creating a robust design system, support training documentation, and ensuring regulatory compliance, I’ve done whatever it takes to meet and exceed our organizational goals.

Responsibilities

Business development
User research
UI/UX design
Product management
Vendor management
Recruitment
Company operating system director
Operations manager
CRM manager
QA processes
Design systems

Product previews